Returns and Exchanges

In the US, please call Customer Care at +44 (0) 1206 266 992 between 9am-5pm GMT, Monday-Friday or email Customer Care at customercare@superfeet.co.uk

WHAT SHIP METHODS ARE AVAILABLE?

Our current ship methods are:

• Next day DPD 

WHAT IS YOUR RETURN POLICY?

If you purchased directly from Superfeet please contact Superfeet at +44 (0) 1206 266 992 to process your refund. All refunds must occur within 60 days of your original purchase date. If you purchased your insoles somewhere other than Superfeet.com please take your receipt and your insoles back to the original place of purchase for a refund. All refunds must occur within 60 days of your original purchase date.

If you purchased a Shaped by Superfeet™ product, like a New Balance, Trek, Bontrager or Calloway branded insole, contact your place of purchase for return instructions

IS THERE A RESTOCKING FEE OR FREIGHT CHARGE WHEN RETURNING PRODUCT?

We do not charge a restocking fee. You will be responsible for the cost of mailing the insoles back to Superfeet if it is required.

If you purchased from a retail store or online please fill out the form below to expedite your return inquiry.

Make a Return